Plain-language policies.
Effective 23 September 2026. A signed proposal may contain project-specific terms and will control if there is a conflict.
Terms of service
These terms apply when you visit orcasads.com, submit an enquiry or purchase services from Orca Ads (“we”, “us” or “our”). By using the website, you agree to these terms.
Services and proposals
Website descriptions and displayed prices are indicative starting points, not binding offers. Work begins only after the parties confirm scope, deliverables, fees, timing and payment terms in writing. Media spend, taxes, licences and third-party costs are excluded unless expressly stated.
Client responsibilities
You must provide accurate information, timely approvals, authorised access and materials you have the right to use. Delays in feedback, access or content may change delivery dates. You remain responsible for legal review of claims, offers, regulated content, product compliance and your use of deliverables.
Payments
Invoices are due on the date stated in the applicable proposal or invoice. We may pause work if an undisputed payment is overdue. Deposits reserve capacity and may become non-refundable once work has started, subject to the refund policy and applicable law.
Intellectual property
Each party retains its pre-existing intellectual property. On full payment, you receive the rights to final deliverables stated in the proposal. Working files, methods, templates, rejected concepts, tools and know-how remain ours unless expressly transferred. Third-party assets remain subject to their licences.
Advertising and results
Outcomes depend on factors outside our control. We do not guarantee sales, profit, rankings, traffic volumes, platform approval or a specific return. Platforms may reject, restrict or suspend campaigns under their own rules.
Liability
To the maximum extent permitted by law, neither party is liable for indirect, special or consequential loss. Our aggregate liability relating to a service is limited to the fees paid for that service during the three months preceding the event. Nothing excludes liability that cannot lawfully be limited.
Ending services
Either party may terminate as set out in the signed proposal. Amounts for completed work, committed third-party costs and work in progress remain payable. Payment, intellectual property, confidentiality and liability provisions survive termination.
Privacy policy
We collect information you choose to provide, such as your name, business name, email address, campaign interests and message. Our server may also process IP address, browser type, pages requested, timestamps and security logs.
How we use information
- To respond to enquiries and prepare proposals.
- To provide, secure and improve our services.
- To maintain business and financial records.
- To comply with law and protect legitimate rights.
Our legal bases may include consent, steps requested before a contract, contract performance, legal obligations and legitimate interests.
Sharing and retention
We do not sell personal information. We may share necessary data with hosting, email, analytics, advertising, professional advisory and delivery providers under appropriate obligations, or where legally required. We retain data only as long as reasonably necessary.
Your choices
Depending on applicable law, you may ask to access, correct, delete, restrict or receive a copy of your data, or object to certain processing. Contact info@orcasads.com. We may need to verify your identity.
Security, international processing and children
Providers may process data in other countries. We take reasonable steps to protect it, but no internet system is completely secure. This business website is not directed to children; do not submit a child’s personal information.
Refund & cancellation policy
Because services reserve professional time and are customised, refunds are assessed by project stage and the signed proposal.
- Before work starts: a cancellation before capacity is reserved or costs are committed may qualify for a refund, less processing and non-recoverable charges.
- After work starts: fees for completed work, work in progress and committed costs are payable. Any remaining unearned amount will be reviewed fairly.
- Media and third-party spend: platform spend, licences, supplier charges and other non-recoverable costs are not refundable once committed.
- Recurring services: cancel before the next billing period using the notice period in your proposal. A period already started is not normally refunded.
Email info@orcasads.com with the project and invoice reference. This policy does not reduce mandatory rights.
Acceptable use
You may not use the website or our services to violate law or third-party rights, distribute malware, deceive users, promote unlawful discrimination, manipulate platforms with fake activity, scrape protected data without authority or interfere with security. We may decline work that creates material legal, safety, platform or reputational risk.
Questions: info@orcasads.com.